Privacy Policy

Last updated: November 4, 2026

Protect with Oneil respects your privacy. This policy explains what personal information we collect, how we use it, who we share it with and how we protect it, in connection with this website (protectwithoneil.ca), our phone, email and text message (SMS) communications, and our insurance services. We handle personal information in keeping with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

What personal information we collect

We collect only the information needed to respond to you and provide our services, including:

• Contact details: your name, email address and phone number, including a mobile phone number
• Inquiry details: information you choose to share in a form or conversation, such as the type of coverage you are interested in, an approximate coverage amount, your age range, your company name or the number of employees in your business
• Booking details: the date, time and type of consultation you schedule through our online booking calendar
• Communication preferences and consent records: your preferred way to be contacted, and whether you have agreed to receive emails or text messages from us
• Technical information: basic information collected automatically when you visit the website, such as browser type, device type, pages visited and approximate location, through cookies and analytics tools

Please do not submit medical or health information, or sensitive financial details, through website forms or text messages. If such information is needed later in the insurance application process, we will discuss a secure way to provide it.

How we use your personal information

• To respond to your inquiries and requests by phone, email or text message
• To schedule consultations and send appointment confirmations and reminders
• To prepare insurance quotes and options at your request
• To provide ongoing service if you become a client
• To send occasional educational emails or text messages, only if you have given express consent
• To keep records of your consent and communication preferences
• To meet our legal, regulatory and compliance obligations
• To understand how the website is used and improve it

We do not use your personal information for purposes other than those described here without first asking for your consent.

Who we share your personal information with

We do not sell, rent or trade your personal information. We share it only as needed to provide our services, and only with:

• Insurers and Experior Financial Group Inc. (our registered agency and managing general agency), when you choose to request a quote or apply for coverage
• Service providers that help us operate our business, such as our website and contact form host, our online booking calendar, our email and messaging providers and our website analytics provider. These providers may use your information only to perform services for us and are expected to protect it.
• Regulators or authorities, where required by law or regulation

All of the categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties or affiliates.

Text messages (SMS)

If you agree to receive text messages from Protect with Oneil, we will use your mobile phone number to send messages related to your inquiry, such as responses to your questions, appointment confirmations and reminders, and follow-up on quotes you requested.

• SMS consent is not shared with third parties or affiliates.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Consent to receive text messages is not a condition of any purchase or service.
• Message frequency varies. Message and data rates may apply.
• Reply STOP at any time to stop receiving text messages, or HELP for help. You can also contact us at info@protectwithoneil.ca, or by phone at 343-362-3097 (business) or 343-362-3020 (direct).

Consent

By submitting a form, you consent to our use of your information to respond to your request, as described in this policy. Consent to receive marketing emails or text messages is separate and optional. You may withdraw your consent at any time, subject to legal or contractual restrictions, by using the unsubscribe link in an email, replying STOP to a text message, or contacting us.

Retention and safeguards

We keep personal information only as long as needed for the purposes described or as required by law and regulatory obligations, and we use reasonable physical, technical and administrative safeguards to protect it.

Cookies and analytics

This website uses cookies and similar technologies to understand how the site is used. These include basic site statistics provided by our website platform and Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies to collect information such as the pages you visit, how long you stay, how you arrived at the site, and general device, browser and approximate location information. We use this information in aggregate to improve the website, not to identify you personally. Google may process this information on servers outside Canada. You can learn more about how Google uses information from sites that use its services.

You can control or delete cookies through your browser settings, and you can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Your rights

You may request access to, or correction of, the personal information we hold about you, and you may withdraw your consent at any time as described above.

Contact us

Questions or requests about privacy can be sent to info@protectwithoneil.ca, or by phone at 343-362-3097 (business) or 343-362-3020 (direct).

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.